How to Contact Us for Emergency Assistance After Hours

Emergencies can happen at any time, often when you least expect them. Knowing how to reach us quickly after hours can make a big difference in resolving urgent issues without delay. We want to make sure you have clear, simple instructions for contacting us when you need immediate help outside of regular business hours.

What to Do When You Need Emergency Assistance

If you face an urgent situation after our normal office hours, the first step is to call us directly at 217.491.1748. This number connects you to our emergency response team who are available to assist you promptly.

Here are some tips to make your call effective:

• Stay calm and speak clearly so the person on the other end can understand your situation.

• Provide your full name and contact information to help us identify your account quickly.

• Describe the emergency in detail so we can assess the urgency and respond appropriately.

• Follow any instructions given by the emergency team carefully.

  
  

When to Use the After-Hours Emergency Number

Use the after-hours emergency number only for situations that require immediate attention and cannot wait until regular business hours. Examples include:

• Urgent safety concerns

• Critical service interruptions

• Emergency repairs that affect health or safety

• Situations where delay could cause significant damage or risk

  
  

For non-urgent matters, please wait until we reopen to ensure your request receives the proper attention.

What Happens After You Call

Once you dial 217.491.1748, your call will be answered by a trained team member who will:

• Confirm your identity and emergency details

• Dispatch the appropriate personnel or resources

• Provide you with guidance on next steps

• Stay on the line if necessary until help arrives or the situation is stabilized

  
  

Our goal is to resolve emergencies quickly and minimize any impact on you.

Preparing for Emergencies

Being prepared can reduce stress during an emergency. Here are some ways to get ready:

• Save the emergency number 217.491.1748 in your phone contacts.

• Keep a written copy of the number in an accessible place.

• Know your account or service details to share during the call.

• Understand what qualifies as an emergency to avoid unnecessary calls.

  
  

Having this information handy ensures you can act fast when it matters most.