Easy Steps to Pay Your Water Bill Hassle-Free

Paying your water bill might seem like a simple task, but it can become confusing if you’re unsure about the options available or the process involved. Missing a payment or paying late can lead to service interruptions or extra fees. This guide breaks down the easiest ways to pay your water bill, helping you avoid stress and keep your water flowing without interruption.

Understanding Your Water Bill

Before you pay, it helps to understand what your water bill includes. Typically, your bill covers:

• Water usage charges based on the amount of water you consumed.

• Start Up fee (one time fee) if a new customer

• Penalties if paid late the month before

  
  
  
  

Your bill will show the billing period, the meter reading, and the total amount due. Knowing this information helps you verify the charges and avoid errors.

Common Ways to Pay Your Water Bill

The District offers the following payment methods. Here are your options:

1. Online Payment

Currently we do not offer a online payment option on our end or accept credit/debit cards. You can however set up bill pay with your bank or credit card company.

2. Pay by Mail

Payment can be mailed to PO Box 369 Pittsfield, IL. 62363. Remit check or money order with your bill stub to the address above. Tips for mailing payments:

• Send your payment early to allow for postal delivery time.

• Include your account number on the check.

  
  

3. In-Person Payment

We accept payments at our office located at 1319 W Washington Street in Pittsfield. When paying in person:

• Bring your bill or account number.

• Know what individual's name the bill is listed under.

• Payment can either be placed in the outside drop slot located on the front left side of the building, walk in to the District's office and pay at the window.

• Payment can be either cash, money order or check.

  
  
  
  

Tips to Avoid Payment Issues

• Check your bill carefully for errors or unusual charges.

• Keep track of due dates to avoid late fees.

• Save payment confirmations or receipts.

• Update your contact information with your water provider to receive alerts.

• Consider paperless billing to get your bill faster and reduce clutter. (We can email your water bill to you)

  
  

What to Do If You Can’t Pay on Time

If you face financial difficulties, contact our office immediately.

• We can refer you to assistance programs for households, that may be able to help

  
  
  
  

Ignoring the bill can lead to service disconnection, which is costly and inconvenient.

Benefits of Paying Your Water Bill on Time

• Avoid late fees and penalties.

• Maintain uninterrupted water service.

• Build a good payment history which might help with future utility services.

• Reduce stress by managing your bills efficiently.